Speed and mobility are now as critical for success as any product a credit union offers its members. A few wasted seconds in online account opening can translate into member irritation and the abandonment of potential new accounts. Simplicity Mobile for online deposit account opening can help credit unions extend their mobile reach and optimize the online account opening experience for members. This new component of the Compliance Systems Deposit solution helps address the myriad issues that hinder members as they use digital channels to open accounts.
The members your credit union are trying to reach have no practical limit on their financial services options, and they are increasingly comfortable with contact-free member experiences. Traditional PDF disclosures create a cumbersome mobile account opening experience. Some devices don’t have or support PDF readers, and when they do, users must zoom in to read content and scroll endlessly to view important information on their mobile screens. The awkward fit of the old-school page paradigm with the modern digital model creates friction that can make potential members abandon the account opening process.
Simplicity Mobile takes your content beyond the page paradigm. Mobile-enabled output is tailored for the size of the viewing screen rather than the size of an artificial page, making content easier to view. Mobile formatting is natively designed and optimized for handheld devices while simultaneously providing a high-quality viewing experience on desktop screens.
The power of mobile formatting can make your content more user-friendly and behave like material your members are used to seeing when interacting with web pages. Text searches and a table of contents allow your members to easily navigate to specific sections of the content, like overdrafts. Font styling and highlighting features can also improve the member experience, allowing your credit union to easily add emphasis to important product terms and member information. Disclosure content is controlled by the credit union and published to a persistent URL link, so they can update the content at any time without coordination with their platform provider.
