CAREERS

Employee Testimonials

Our Culture

Compliance Systems is part of the CUNA Mutual Group and we are committed to the principles of diversity, equity, and inclusion.
We strive to live this value by fostering a culture where all feel welcome, connected, supported, and valued. We are committed to attracting and retaining a diverse workforce. Come join us!

For more careers information contact Careers@ComplianceSystems.com

POSITION RESPONSIBILITIES

  • Create and deliver products that comply with federal and state laws and regulations and exceed industry core competencies by creating, supporting, and advancing industry best practices.
  • Own product decisions.
  • Analyze product related information from all functional groups within CS, from business partners & customers and from review of competitive offerings & emerging industry trends.
  • Engage with regulatory authorities to resolve legal interpretation issues.
  • Assess market demand and competitive products and related industry developments and proactively suggest product changes and/or new opportunities.
  • Lead discussions with customers, internal staff, and business partners to understand the ramifications associated with each request for change.
  • Create enhancement and maintenance project plans according to scheduled/required dates.
  • Draft written product requirements which form the basis for enhancements to the product based on feedback from customers and partners; industry knowledge; internal requests; competition.
  • Ensure the efficient, timely and effective use & maintenance of CS’s Legal/Compliance Research System.     

EXPERIENCE Required:       

  • Generally, zero to five years of business principles, banking, legal and compliance knowledge directly related to the subject matters and products.
  • Also, 0 – 5 years of experience directly related to the financial industry (i.e., banks, CU, MB, FinTech, etc.); banking exposure/regulatory knowledge.
  • Generally, zero to five years of overall work/practical experience and/or academic background.

Education/Certification

  • College education and law degree
  • Licensed to practice law (preferred)   

Skills/Abilities:

  • Strong communication skills both verbal and written.
  • Demonstrated ability to work as part of integrated teams in a fluid environment.
  • The ability to manage details and multi-task in a fast-paced environment.
  • The ability to develop long term close working relationship based on trust and respect.
  • Strong analytical, creative thinking, interpretation, and problem-solving abilities.
  • Proficiency in basic MicrosoftTM programs (including ExcelTM).
  • Excellent time management skills.

* Position open to remote employment throughout the US with a preference for candidates in the Grand Rapids, MI area.

To apply to the Fintech Attorney & Business Analyst position, PLEASE CLICK THIS LINK.

The Cloud DevOps Engineer role is responsible for supporting and advising engineering and product teams through all application life cycle phases to ensure maintainability, reliability, scalability, security, and supportability. Responsibilities encompass all environments and distributed applications including those impacting internal, hosted production, partner managed systems, and related DR sites.  Tasks will require skills related to designing, coding, debugging, and automation of applications, networks, and related infrastructure. Experience with CI/CD, DevOps, Git, AWS (or comparable cloud providers), PowerShell, C# using Visual Studio, deployment automation and scaling, and SAST/DAST. This is an intermediate professional role requiring strong skills with a high-level of proficiency and aptitude. The position requires four or more years of DevOps, application development, cloud infrastructure, and related experience. This role also requires developing and\or implementing large scale solutions that require solid skills in multiple technical arenas.

This individual will work with our Architecture and Reliability Team and may work on one or more projects as a team member or at times as a project lead and may also coach more junior technical staff. Occasionally, this role may require interacting with our clients, business analysts and team members to understand business requirements that drive the analysis and design of technical solutions that should align with the organization’s architectural standards. They may act in an advisory role making recommendations towards the development of new code or reuse of existing code and infrastructure. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

Experience Required:  Ideally four or more years of functional work experience.

Skills Required:

  • Experience working within AWS or comparable cloud provider
  • System automation
  • SAST and DAST
  • Infrastructure as code
  • PowerShell, MSDeploy, IIS, Windows Server, Jenkins
  • Elasticsearch, Redis, SQL Server
  • Familiarity with C#, JavaScript, XML, XSLT, XPATH, SQL, and related applications.
  • Object oriented design methodologies.
  • Understanding of software development design patterns.
  • Develops program logic for new applications or analyzes and modifies logic in existing applications.
  • Codes, tests, debugs, documents, implements, and maintains software applications.
  • Maintains, tests, and integrates application components.
  • Technical and client support in the financial services or Fintech industry (preferred not required)
  • Strong communication skills (written and verbal) specifically with articulating concepts to multiple levels (Senior Management, Sales, Operation, Technical).
  • Strong ability to understand core business issues.

To apply to the Cloud DevOps Engineer position, please email resume to CAREERS@COMPLIANCESYSTEMS.COM

Position Responsibilities:

  • Ensure that our client-facing software product solutions provide the user interface necessary to ensure all data can be captured to produce documentation that complies with federal laws and regulations, other governing authority requirements, and industry best practices.
  • Ensure that our client-facing software product solutions meet or exceed the wants and needs of current and prospective clients and business partners.
  • Define product requirements (i.e., content, structure, and functionality) for all client-facing solutions.
  • Assist in and brainstorm user interface and user experience design ideas and decisions for our client-facing software product solutions.
  • Conduct product testing and review to evaluate changes and to ensure development work conforms to the product requirements defined.
  • Provide support for both internal and external inquiries about our client-facing software product solutions.
  • Proactively educate internal staff, current and prospective business partners and clients on product design, upcoming product updates and development efforts, and industry trends.

Education/Certification:
College education bachelor’s degree from an accredited college/university.

Required Knowledge:
Business principles, banking, technology – including an in-depth understanding of the key business issues that exist in the financial services industry. Data processing methods and procedures, and computer software systems.

Experience Required:
Generally, five or more years of experience at a financial institution, Loan Origination System, or Deposit Platform System

Skills/Abilities:

  • Superior communication skills both verbal and written.
  • Demonstrated ability to work as part of integrated teams in a fluid environment.
  • Demonstrated visual design sensibilities as they relate to applying a brand to user experiences.
  • The ability to manage details and multi-task in a fast-paced environment.
  • The ability to develop long-term close working relationship based on trust and respect.
  • Strong analytical, creative thinking, interpretation, and problem-solving abilities.
  • Suggests technical alternatives and improves/streamlines processes and systems.
  • Completes project assignments and special projects commensurate with job expectations.
  • Conducts planning, analysis and forecasting activities to plan projects and tasks.
  • Proficiency in basic Microsoft programs including Excel.
  • Excellent time management skills.

To apply for the Software Products Business Analyst position, CLICK THIS LINK.

POSITION PURPOSE

Compliance Systems’ mission is to grow long-term sustainable recurring revenue and to achieve annual revenue goals through our Business Partners and direct sales to Financial Institutions (FI). Business Partners refers to any entity that distributes our products and services as an integrated part of their product lines or directly integrates our products and services for their own use. Our Financial Institution Management team’s mission is to manage and preserve our recurring revenue growth and to provide exceptional support, training, and services to Clients. The Implementation Specialist must have:

  • Knowledge of Financial Institutions: Demonstrates foundational understanding of specific roles with different FIs and Business Partners that interact with an assigned product. Has reviewed and understands institution policies and standards.
  • Overall Self Leadership/Communication Skills/Project Management: Demonstrates self-leadership, strong communication skills, and strong Project Management capability in working with others.
  • Knowledge of Compliance Systems’ Technology/Software Products/Solutions: Develops a foundational understanding necessary to explain the functions/interdependency of the Compliance Systems’ technology and solutions to assigned FI and Business Partner organizations

The Implementation Specialist is responsible for implementing our solutions with FIs. This includes coordinating and communicating with specific members of the FI and Business Partner organizations to ensure combined solutions are implemented and the onboarding process meets the needs of our clients. The employee in this role must build and manage a strong relationship with our Financial Institutions. This position requires that the employee has a deep understanding of Commercial Lending products and services.  The expectation for this individual is to advance deep Compliance Systems product knowledge, have a recognized customer service orientation, and an ownership mentality. Also, the Implementation Specialist must have strong intellect, results orientation, a passion for the Fintech industry, the ability to execute in a dynamic environment, with strong communication and intermediate project management skills. Specifically, under general direction but with increased autonomy of the Implementation Manager, the Implementation Specialist:

  1. Coordinates FI onboarding process.
  2. Ensures successful issue and process management.
  3. Learns the optimal use of Compliance Systems’ product functionality.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Essential functions, duties and responsibilities include the following. Other duties may be assigned:

  1. Coordinates FI onboarding process.
    • Organize and manage all aspects of client implementations to ensure a successful deployment of the Compliance Systems product.
    • Set expectations with client during kickoff to align on expected deliverables and stages of implementation and support and encourage the Financial Institution’s change management efforts.
    • Coordinate the FI team member’s training with our CS University team.
    • Schedule and participate in kickoff and periodic status meetings with FI team members supporting the implementation process, addressing questions related to the products and solutions, consulting on best practice usage of the solution, and working through issues during user acceptance testing.
    • Facilitate and track project issues via web-based tracking tools
    • Aid in the answer/resolve/triage of product and organization issues that may arise with clients during implementation. Escalate issues only after collecting all relevant information.
    • Work closely with FI primary point of contact, Partner Implementation resources, and CS University to ensure coordination of all areas to make every possible effort to meet the client’s desired go-live date.
  1. Ensures successful issue and process management.
    • Drive process adherence and ensure day-to-day issue management using a consistent review process and our internal management tools (e.g., databases, JIRA issue tracking/CRM applications, bug-tracking tools, source controls, management reports, etc.). Activities should include the following: change process, issues process, research process, development process, and communication process.
    • Review issues submitted via web-based tracking tool and/or discussed during UAT calls, create IR’s as directed, and communicate expectations for delivery and completion.
  1. Learns the optimal use of Compliance Systems’ product functionality.
    • Learn the Compliance Systems’ features, services and solutions through research of client questions, recreation of reported issues, and by validating defect resolutions.
    • Regularly ask yourself, “During training, how can the FI better understand and use our product, tools/resources and system?”

QUALIFICATIONS
Education/Certification:

  • Bachelor’s degree from an accredited college/university.

Experience Required:  

  • 2 – 6 years of work experience in banking/financial services technology (i.e., banks, CU, MB, FinTech, etc.).

Skills/Abilities:

  • Strong service orientation/passion.
  • Strong communication skills both verbal and written.
  • Demonstrated ability to work as part of integrated teams in a fluid environment.
  • The ability to manage details and multi-task in a fast-paced environment.
  • The ability to develop long-term close working relationship based on trust and respect.
  • Strong analytical, creative thinking, interpretation, and problem-solving abilities.
  • Proficiency in basic MicrosoftTM
  • Excellent time management skills.
  • Excellent problem-solving and troubleshooting abilities.

To apply to the Implementation Specialist position, please click this link.

POSITION PURPOSE

Compliance Systems’ mission is to grow long-term sustainable recurring revenue and to achieve annual revenue goals through our Business Partners and direct sales to Financial Institutions (FI). Business Partners refers to any entity that distributes our products and services as an integrated part of their product lines or directly integrates our products and services for their own use. Our Financial Management and the FI Support team’s mission is to manage and preserve our recurring revenue growth and to provide exceptional support, training, and services to Clients.

The FI Support Specialist must have:

  • Knowledge of Compliance Systems’ Technology/Software Products/Solutions: Demonstrates an in-depth understanding necessary to explain the functions/interdependency of the Compliance Systems’ technology and solutions to FIs and Business Partner organizations and effectively triage client issues.
  • Knowledge of Partners/Financial Institutions: Demonstrates an in-depth understanding of how various roles with different Partners and Clients (Financial Institutions) interact with the Compliance Systems solutions/applications and impact to their day-to-day activities within the organization. Understands institution policies and standards related to support requests.
  • Overall Self Leadership/Communication Skills/Project Management: Demonstrates basic self-leadership, strong communication skills, and Project Management capability in working with others.

Specifically, under limited direction and with increased autonomy of the Support Manager, the FI Support Specialist must:

  • Serve as the “Tier 2” for client/business partner support calls received in FI Support.
  • Understand and share the optimal use of Compliance Systems’ product functionality.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Essential functions, duties and responsibilities include the following. Other duties may be assigned:

  1. Serve as “second level” for client and business partner support calls received in FI Support.
    • Field incoming calls for client support.
    • Ensure second-level triage for client questions received.
    • Facilitate and lead screenshare/video meetings with clients and partners to triage and resolve more complex support issues
    • Coordinate requested changes from clients with the Product teams.
    • Effectively communicate resolution to internal Compliance Systems’ staff as well as Compliance Systems’ clients, when appropriate.
    • Manage day-to-day issues using a consistent review process and Compliance Systems’ internal management tools (e.g., JIRA, OnContact).
    • Educate clients on tools such as the Community Lounge to promote self-service and ongoing communication from Compliance Systems.
    • Track, update and close (as appropriate) incidents/questions/errors (“IRs”) and communicate expectations for delivery and completion.
    • Where needed, develop a clear plan to resolve or troubleshoot any issues.
    • Make outbound proactive calls as assigned to ensure client’s needs are being met.
    • Assist in renewal calls as assigned.
  1. Understand the optimal use of Compliance Systems’ product functionality.
    • Proficient in understanding the Compliance Systems’ features, services and solutions through research of client/business partner questions, recreation of reported issues, and by validating defect resolutions.
    • Regularly ask yourself, “During interactions, how can the FI better understand and use our product, tools/resources and system?”
    • Provide feedback to Product and Communication teams for additional training/education content creation based on client experiences and feedback

QUALIFICATIONS

Education/Certification

  • Bachelor’s degree from an accredited college/university. 

Experience Required

  • Generally, 2 – 4 years of work experience in banking/financial services technology (i.e., banks, CU, MB, FinTech, etc.).
  • Previous experience in a technology support environment preferred.

SKILLS/ABILITIES:

  • Strong service orientation/passion.
  • Strong communication skills both verbal and written.
  • Demonstrated ability to work as part of integrated teams in a fluid environment.
  • The ability to manage details and multi-task in a fast-paced environment.
  • The ability to develop long-term close working relationship based on trust and respect.
  • Strong analytical, creative thinking, interpretation, and problem-solving abilities.
  • Proficiency in basic MicrosoftTM
  • Excellent time management skills.
  • Excellent problem-solving and troubleshooting abilities.

To apply to the Support Specialist position, PLEASE CLICK THIS LINK.

Compliance Systems is seeking a Legal Intern to assist in performing legal research related to its growing fintech product opportunities. We create and deliver dynamic consumer lending compliance documentation and technology to the fintech industry. Our focus is on serving our customers by creating industry-leading solutions and we do it in a fast-paced, fun, challenging, collaborative, and growth-oriented environment.

The Product Legal Intern will:

  • Gain exposure to and experience in the fintech space.
  • Learn about and help us on our mission of making compliance easier for financial institutions and improving the consumer experience through our technology.
  • Assist in researching issues related to the federal laws and regulations, other governing authority requirements, and industry best practices that apply to Consumer Lending transactions.
  • Shadow and assist in developing business requirements for changes to the product.
  • Provide support for both internal and external inquiries about assigned product

Education/Certification: Actively pursuing law degree or recently completed law degree

Skills/Abilities:

  • Strong legal research skills.
  • Strong communication skills both verbal and
  • The ability to manage details and multi-task in a fast-paced
  • The ability to develop long term close working relationship based on trust and
  • Strong analytical, creative thinking, interpretation, and problem-solving
  • Proficiency in basic MicrosoftTM programs (including ExcelTM).
  • Excellent time management

To apply to the Legal Intern position, please email resume to CAREERS@COMPLIANCESYSTEMS.COM