The Consumer Finance Protection Bureau (CFPB) recently released the Monthly Complaint Report for September 2015. This report discusses consumer complaints using a three-month rolling average to focus on trends within the industry regarding where complaints are increasing and decreasing. The complaint report includes a section on the percentage change in complaints by state and a section on the top-10 most complained about companies. Other sections highlight specific lending areas, such as mortgages, to focus on the type of complaints within that sector. This report can be helpful for institutions looking to maintain and improve customer satisfaction by emphasizing the areas of greatest concern as expressed by consumers and the CFPB.